When a user is not pulling through to Access Evo (Previously Access Workspace) from SelectHR, you will need to check if the employee has been set up with a work email address.
Check for a work email
To check if an employee has an email address, follow these steps.
In the Employee zone, click Employees, then Details.
Select the affected employee from the list.
Ensure that the field Work Email is populated.
Manually run the members integration batch job
After you have entered the email address, you will need to manually run the SYSTEM - Members Integration batch job by following the steps below.
Open the Admin Tool. then click Batch Jobs.
Double-click the batch job: SYSTEM - Members Integration
Double-click the workflow.
Set the Next Run Date to any time in the past.
Click OK., then click OK again.
Click Execute the selected batch job.
If the employee has not been sent through to Access Evo after the batch job has successfully completed, please raise a new case online and reference the title of this article.