If an employee reappears on the Send Invite tab of the Manage Access Evo Invites process, this is likely to be due to a leaver record having the same email address as the current employee who keeps reappearing.
As a result, when the Members Integration batch job runs overnight, the Members Integration batch job processes the leaver effective status to the active Access Evo user account, clearing down any linked subscriptions and disabling it.
The account that is actually active in SelectHR with an effective status as current is then also submitted to the now disabled Access Evo account, which then reactivates it.
However, as the subscriptions were cleared, SelectHR now believes that the invite needs to be sent and accepted again, which is why they reappear in the invite section of Manage Workspace Invites every morning.
To resolve this, ensure that no other person records, particularly leavers, has the same email address as the current employee who keeps reappearing.
Check the work email address is unique to the person record, and is not also on a leaver record
If you've established that the spelling of the email address in Evo matches that of SelectHR, run a data export to confirm that the email address is not being used by a different person record.
To do this, follow the steps below.
Log in to the Admin Tool.
Under Maintenance, click Import/Export Data.
Click Create an export definition, Select the data to export.
Change the database using the drop down to SelectHR and log in with the SQL credentials.
Copy the following SQL and paste it into the SQL Tab:
Select All Top 100 Percent Person.Details.[Person Number], Person.Details.[First Name], Person.Details.Surname, Person.Details.[E-Mail], Person.Details.[Private E-Mail], Person.Snapshot.[Effective Status] From Person.Details Inner Join Person.Snapshot On Person.Details.[Person Number] = Person.Snapshot.[Person Number] Where Person.Details.[E-Mail] Is Not Null Order By Person.Details.[E-Mail]
Click the Data tab and scroll down until you see the impacted users email address.
If two records with different person numbers have the same email address, go into the old person record via the employee details process, and remove the email address so that the email address is unique to the current employee.
If you have any issues actioning any of the above, or this didn't help, raise a new case online and reference the title of this article.