There are several possible causes of absence days or absence hours displaying unexpected results. These are usually caused by data assigned to the employee, and the checks below aim to assist you with identifying the cause of an unexpected absence days or hours value.

Understand the days/hours calculations

Absence unit	Explanation
Days	Absence days are calculated using the days within the working pattern schedule periods. If all periods within a working pattern schedule fail to reach/exceed 1, then the absence record will show incorrectly.
Hours	Absence hours are calculated using the hours within the working pattern schedule periods.

📌 Note: SelectHR does not use the hours value assigned to the details tab of a working schedule.

Working pattern changes do not recalculate total days/total hours

If you make any working pattern changes (including updating an assigned working pattern or assigning a new pattern via a career record), it is important to note that the system will not automatically recalculate any absence that already exists for the employee.

This is the most common reason why absence days may display incorrect figures, such as 2.97 days for a 3-day absence.

To resolve this, you will need to go into each absence, click Edit, then process through the workflow.

Checks you can make

Check	Steps
Does the employee have two current appointments?	If an employee works two jobs at the same time, the schedules from both patterns will be used, which may lead to higher absence days than expected.
Does the current working pattern have an expiry date in the past?	In the Employee zone, click Lookups, then Working Patterns. Click Working Pattern. Click Details. If the working pattern has an expiry date, you may wish to remove it.
Does the working pattern start on week 1, and if there is more than one week, are the weeks in numerical order with no gaps (e.g. 1, 2, 3, 4...)?	In the Employee zone, click Lookups, then Working Patterns. Click the Working Pattern, then click Days.
Is the working schedule set up correctly?	For example, if an employee is working 10-4 with a 30-minute break from 12-12:30, the schedule should have Morning 10-12 at 0.5 of a day and Afternoon 12:30-4 at 0.5 of a day. If the parts of a day could be a value greater or equal to zero. Split period days should be 0.50 in each. In the Employee zone, click Lookups, then Working Schedules. Open the schedule assigned to the working pattern. Click on the Periods tab. Go through each period record and check if they exist/are correct. If they are not there, create new one(s) as required. Note: Periods in the working schedule must always be equal to 1 in total across all periods. Setting the value to less than or more than 1 in total across all periods in the schedule will result in inaccurate absence records.
Does the absence record fall on a public holiday?	If so, then the day value will counted as 0.00 days if the working pattern is set to Use Public Holidays.

Total days value is incorrect on the absence history listing

Absence days are incorrect where the employee has two current appointments

Absence calculations for variable hours workers

Total days are incorrect on an absence history record

Absence values are doubled or higher than expected

Absence day is showing incorrect days or hours value

Understand the days/hours calculations

Absence unit

Explanation

Working pattern changes do not recalculate total days/total hours

Checks you can make

Check

Steps