This error can occur when an employee logs in due to;
The user logging in does not have a menu set assigned.
When the menu set assigned to them is disabled.
Duplicate user accounts linked to the same Person Number.
Assign the user a menu set
To give the user a menu set, follow these steps.
In the Admin Tool, click User Accounts.
Find and double-click the user to edit.
Click the Menu Sets section of the user's settings to expand it.
Next to the Menu set(s) required, select the check box and select a role for each menu set that has been applied to that employee when prompted.
Click OK to save the settings.
📌 Note: If the error still comes up, double-check the menu set you just assigned. We have seen instances where the Self-Service menu set desired was different than the one assigned
Disabled menu sets
If the employee does have a default role and they are still experiencing the issue, the menu set that is set as their default will be disabled.
To check this:
In the Admin Tool, click Menus.
Check whether there is a green or red dot next to it.
If it is red, then the menu set is disabled.
If this is the correct menu set and needs to be active, follow the steps below.
Double-click the menu set.
Click the tab for Enabled within Menu set Properties window.
Click OK to commit the change
Please also check that the default menu set is one of the menu sets that has been assigned to the user.