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Admin

User accounts, group management & menu sets

User Accounts

Information on User Accounts

Enable or disable a user accountEnable or disable an employee's user account.
Restrict an employee's access to view or download a payslipStop an employee from viewing their payslips.
Check an employee's last login timeCheck when an employee last logged in.
Reset a user's passwordSteps on how to reset a users password.
Error when logging in: User account disabledError when logging in: User account disabled
Delete a user accountDelete a user account.
Filters and role filters explainedCreating role filters to change who an employee can see within the system.
Create a user accountCreate a new user account for an employee.
Re-joining employee has no details when logging into self serviceA leaver who has re-joined is seeing incorrect details on the self service menu.
User is unable to see their details in self serviceUser is logging into the wrong user account.
Error: This software is not licensed for Onboarding. You must have a current appointment to log inError: This software is not licensed for Onboarding. You must have a current appointment to log in
Password reset email not received when using I've forgotten my password linkEmployee not able to reset their self service password.
Access Evo Mobile: No menu set items are visible to the user in the Access Evo Mobile appAccess Evo Mobile App doesn't show menu items.
Reset a CLOUD account passwordReset the password for your CLOUD user account to allow access to the cloud gateway.
Unable to log in: Incorrect user name or passwordUser cannot log in, incorrect username or password.
New user credentials email is sending out the wrong username formatAutomatic username creation when using the create user account workflow on the website.
Error logging in: Exception of type 'System.Web.HttpUnhandledException' was thrownError message when logging in - Exception of type 'System.Web.HttpUnhandledException' was thrown.
Error: User does not have a default roleError when logging into SelectHR. User does not have a default role.
Check a user account is linked to one employeeData export to check that each user account is linked to one employee.