If an employee’s holiday entitlement or statistics are displaying as 0.00, it is usually due to missing or incorrect data. You will need to identify and resolve common causes, such as missing holiday additions, mismatched dates, or holiday rules with zero entitlement.
Check that the continuous service date matches the appointment start date
The continuous service date must match the appointment start date for the holiday entitlement to generate correctly. This is a common cause when only one of the holiday history records shows 0.00 or a blank value.
Under Employees, click Employees.
Click Details, then click the Work tab.
Note the Continuous Service Date.
Under Employees, click Employees, then click Career History.
Check the Appointment Start Date.
If these two dates do not match, update one so that both are identical. Typically, the Appointment Start Date is correct, so update the continuous service date if needed.
For a visual walkthrough of the process above, watch this video 🎥