When a patch fix (formerly known as a consolidation) has been applied to your system, the patch fix will overwrite any standard (items included with SelectHR by default) items that the patch fix applies to.
If you have made configuration changes to a standard Process/Workflow/Form/Field List etc, and those changes have been lost following a patch fix being applied, then you will need to re-implement them or have consultancy re-implement the configuration for you.
Support do not cover the reimplementation of lost configuration following a patch fix within any Support Plan, as the item which was overwritten would have been altered from its standard configuration which is against our Best Practice guidelines.
Best practice guidelines
When completing any configuration, from a best practice approach and in order to protect any configuration carried out from future patches/upgrades, we advise the following:
Always make a copy of the item you wish to amend in SelectHR (e.g. Form, Process, Field List, Workflow etc.) and complete any configuration in the copied item.
This should be used to replace the standard item in your Menu Sets/Processes etc.
Do not delete the standard item, just disable these.
Complete configuration in a test environment first in order to test the impact/effectiveness of those changes.
(On Premise Only) Take a backup of your live environment prior to making any changes (in case of a need to restore to prior to any changes taking place).
SIR, SCR, SWF, Family Leave, Emergency Contacts/Dependents, Pension, Benefits/P11d & Organisation Charts are governed by/linked to legislative/regulatory requirements and therefore should not be altered or amended.