Skip to main content

Missing employee: An employee's appointment(s) have been altered or deleted and they now do not appear

An employee's appointment has been deleted, and now they do not show as an employee in the system, and are missing from all listings.

H
Written by Harry Ledger
Updated over 2 months ago

You may find that an employee is no longer visible in the employee list. This usually happens if their appointment has been deleted, set to pending, or if they are currently going through a bank details change request.

Possible causes

  • The employee's appointment was deleted, making them a non-employee.

  • The employee's appointment was set to pending (Workflow = 0), making them a non-employee.

  • Employee is partway through a bank details change request. This puts the person record in a pending authorisation state.


Appointment has been deleted

If you believe the appointment record has been deleted, to resolve this issue, you may be able to:

  1. Start the Create Employee workflow.

  2. Enter the employee name and click Next.

  3. The next screen should (if they still exist) show the employee. - If at this stage you find the employee is not returned, they have been deleted, you will need to re-enter their information. If they exist, continue to step 4.

  4. Clicking the play button to the left-hand side will allow you to review their details.

  5. Skipping the address stage (as it's likely this still exists) you can enter new appointment and career information.

  6. Complete the workflow and return to the career history listing.

  7. The employee should now be visible as a current employee.


Employee has made a bank request change

Check in the workflow log to see if the employee has requested a bank details change.

Once the request has been accepted, the employee will be visible again.

Did this answer your question?