This issue may be caused by applying your license keys too late.
If your system is hosted by Access, please follow the steps.
Ensure your new licence has been applied in the Admin tool.
Make sure the expiry date is in the future as expected.
Make sure the maximum licensed is more than the (current) figure.
If you need further assistance, raise a case with support.
On Premise
If you are on premise, follow the steps below on the SQL server.
Open SMSS to access SelectHR's SQL database directly.
Expand the SelectHR database.
Expand Programmability.
Expand Stored procedures.
Scroll to and find the stored procedure: ZZSystemEmployee.Update snapshot
Right-click Execute stored procedure...
First run it with the Create Table set to 1.
Note: This will clear Snapshot's table removing all data.Right-click Execute stored procedure...
Second time run it with the Create Table set to 0.
Note: This will re-create Snapshot's table and appropriately detail Employee's descriptions.