Batch jobs process emails based on a set data source, a specified window of time, and a specific field within the data source.
The record in the data source must fall within the processing window to be processed.
Any records not in the data source will not be processed, so it's important to check that the data exists in the source of the batch job before you can confirm if it failed to send.
Check the Data Source
Log in to the SelectHR Admin Tool.
Click Batch Jobs.
Scroll down the list and open the batch job that processes the reminder.
Next to the Data field, click Change.
Click OK to log in.
Click Data.
Does the employee record exist in the returned data? If not, then there may be some criteria in the data source which is preventing them from being returned.
You should check to see if any of the criteria would potentially omit them (e.g. if the effective status is set to current but they are a leaver).
Please raise a new case online and reference the title of this article.
Please include the following information:
The full email subject and text (or a copy of the email itself).
Who the reminder was meant to be sent to and when.