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Error logging in: Unexpected character encountered while parsing value Path line 0, position 0

Employee has an error when logging in: Unexpected character encountered while parsing value Path line 0, position 0

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Written by Harry Ledger
Updated over 3 months ago

This is usually caused by the Access Evo login token including a character that cannot be deciphered by SelectHR.
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This is easy to resolve, but requires your browser cache/cookies to be completely cleared in order to start a fresh session with a new Access Evo login token.
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Please completely clear your cache and cookies on your web browser and attempt the login again, ensuring you select the All Time option during the cleardown.
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If this still does not help, please raise a new case online and reference the title of this article.

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