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Disable Two Factor Authentication (2FA)

Disable Two Factor Authentication (2FA) for an Access Evo user.

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Written by Harry Ledger
Updated over 3 months ago

To disable the Two Factor Authentication (2FA) you need to be the owner of the domain and follow the steps below.

  1. Login to: https://identity.accessacloud.com.

  2. Click Two Factor Authentication.

  3. Scroll down to Disable Two Factor Authentication For Someone Else.

  4. Select the option Disable for someone else shown at the bottom of the page.

If this is not presented, this indicates you are not the owner of the domain. This would typically be an admin or someone from your IT department.
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If the user has enabled 2FA for their own account and it is not done on a company level, you can use the above link to verify your domain and reset the user's 2FA once verified.
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If you're not able to disable the 2FA, raise a new case online and reference the title of this article.

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Manage two-factor authentication for multiple users
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