To disable the Two Factor Authentication (2FA), you need to be the owner of the domain and follow the steps below.
Log in to: https://identity.accessacloud.com.
Click your name in the top right corner, then click My Account.
Click Two Factor Authentication.
Scroll down to Disable Two Factor Authentication For Someone Else.
Select the option Disable for someone else shown at the bottom of the page.
If this is not presented, this indicates you are not the owner of the domain. This would typically be an admin or someone from your IT department.
What if I don't have the disable for someone else option?
If you don't have access to the disable for someone else option, then you need to follow a process in order for Access to perform the removal of 2FA from the Identity user.
Raise a new case online, including the following information:
Employee Name.
Employee Email Address (as it appears in Access Evo).
The reason(s) for the request.
Fill in this form, ensuring you have consulted with and obtained approval from a deciding mind of your company, such as a director or a board member, to proceed with the decision to disable multi-factor authentication.
📌 Note: Please ensure you carefully read and confirm the: I agree section in question 10.