If you see the message in Access Evo (formerly Access Workspace), the issue may be caused by browser configuration or environment setup.
The error may also present as: Unable to communicate with SelectHR
This error can affect the following apps:
Team Calendar
Holiday Countdown
Holiday Balance
HR Task List
Troubleshooting steps
Before raising a case, try the following actions.
Check that their SelectHR user account exists and is enabled
Click Configuration, then click Configuration.
Click User & Group Management.
Find the impacted user in the list.
📌 Note: If you cannot see a user account for the impacted user in this list, you will need to create a user account for them.
Ensure that the Enabled value against the user has a tick ✅.
🤓 Tip: If the user account is not enabled, you can click on the cross icon to enable the account from this listing.
Check that their email address is unique to their person record
In the Admin Tool, click Import/Export Data.
Click Create an export definition, then click Select the data to export.
Change the database to SELECTHR and log in.
Copy the following SQL into the SQL tab, then click Data.
Select PD1.[Person Number], PD1.[First Name], PD1.Surname, PD1.[E-Mail], PSS1.[Effective Status], PD2.[Person Number] As [Overlapping Person Number], PD2.[First Name] As [Overlapping First Name], PD2.Surname As [Overlapping Surname], PD2.[E-Mail] As [Overlapping Email], PSS2.[Effective Status] As [Overlapping Effective Status] From Person.Details PD1 Inner Join Person.Details PD2 On PD1.[Person Number] != PD2.[Person Number] And PD1.[E-Mail] = PD2.[E-Mail] Left Join Person.Snapshot PSS1 On PD1.[Person Number] = PSS1.[Person Number] Left Join Person.Snapshot PSS2 On PD2.[Person Number] = PSS2.[Person Number] Order By PD1.Surname
If the impacted employee is returned in the data, this means their email is being used on more than one record. You will need to remove the email value from the person record that will not be used going forward by this user.
Check their WorkspaceID is unique
In the Admin Tool, click Import/Export Data.
Click Create an export definition, then click Select the data to export.
Change the database to SELECTHR and log in.
Copy the following SQL into the SQL tab, then click Data.
Select PD1.[Person Number], PD1.[First Name], PD1.Surname, PD1.[E-Mail], PD1.WorkspaceId, PD2.[Person Number] As [Overlapping Person Number], PD2.[First Name] As [Overlapping First Name], PD2.Surname As [Overlapping Surname], PD2.[E-Mail] As [Overlapping Email], PD2.WorkspaceId As [Overlapping WorkspaceID] From Person.Details PD1 Inner Join Person.Details PD2 On PD1.[Person Number] != PD2.[Person Number] And PD1.WorkspaceId = PD2.WorkspaceId Order By PD1.Surname
If the impacted user is returned in the data, this means the user has a non-unique workspaceid value. Please contact Support with the results of the above query for assistance in correcting the duplicate ID value.
Update your browser
Ensure your browser is fully updated to the latest version.
If unsure how to check or update, ask your IT team for assistance.
Clear your cache and cookies
Clear your browser’s cache and cookies for all time.
Again, contact your IT team if you need help doing this.
Still seeing the error?
If the issue persists after completing the above steps, please raise directly with support via the digital assistant.