If no emails are being sent from SelectHR, you will need to check the status of the emails in the Message Log of the Admin Tool.
Hosted
If you are hosted with Access, follow the steps below.
Check the status of emails
If you suspect that emails are not being sent to all employees, use the steps below to confirm.
In the Admin Tool, click Message Log.
In the listing, the Status column will have one of the following statuses;
Sent: This indicates the message has been successfully sent to the specified recipient. If emails are marked as Sent but employees are still not receiving them, they could be being blocked by firewall settings. In this instance, contact your IT team to investigate further.
Not Sent: This indicates the message has not been sent to the recipient.
If hosted with Access, please raise a new case with support and reference the title of this article, as you will not have access to the Service Administrator to troubleshoot this issue.
📌 Note: Your test system will not be set up to send emails.
On Premise
If you are on premise, follow these steps below to ensure the service is running as expected.
On the web server, find and select the SelectHR Service Administrator.
Right-click and select Run as administrator.
Check the notification service is turned on (indicated by a green Light).
If a red light is displayed, the service will need to be restarted, click Start.
Ensure the option Start automatically when Windows Start is ticked.
If the notification service is turned off, this would have prevented the emails from being sent. Once this is switched back on, the system will begin to send out batches of messages from the past seven days. This may take some time, depending on how many messages the system needs to send.
Check the mail server configuration
If the notification service is running without issue, check the mail server configuration by following these steps.
On the web server, find and select the SelectHR Service Administrator.
Right-click and select Run as administrator.
Click Configure, then click Mail Server.
Click Test Mail Server.
Resend emails older than seven days
To resend emails that are beyond the seven-day limit, follow these steps.
In the Admin Tool, click Configuration Options.
Double-click Global.
Expand the Mail section.
Change the Mail Resend Days value to cover the period in which emails were not sent.
Click OK. The emails should process the next time the service polls, which is usually every 15 minutes (but may vary per system).