For those using AIS integration between SelectHR/Access People and Access PeoplePlanner, you may receive an error email when the integration fails to move an employee etc., from one system to another; this guide will help you identify what needs to be corrected.
Error overview
What we can tell from the error below is that HR is trying to push 12 employees to Access PeoplePlanner, but has failed on employee 5258 (this is the employee’s Person Number in SelectHR).
This can be seen with the lines:
vbnetCopyEdit2020-02-12 09:15:43.4199576 [43] INFO - (-1): Storing 12 mapped Employee into PeoplePlanner(PeoplePlanner). 2020-02-12 09:15::50.7645720 [43] ERROR - (-1): Failed to push the employee '5258' to PeoplePlanner due to:
Breakdown the error
After this, we can see that Access PeoplePlanner has rejected the data as it doesn’t match with its lookup data for that field.
In this case, we can see that the employee’s Branch (Location in SelectHR) doesn’t match, as Bristol is misspelled. This can be seen in the lines:
javaCopyEditNon-OK status 'BadRequest' received from PeoplePlanner (Employee). Message: Incorrect value for Look up data (Field = Employee Branch, Value = Brstol)
Checks to make
From these lines, we can determine that Access PeoplePlanner has rejected employee 5258 as their Branch (Location in SelectHR) is misspelt.
In this case, we would need to:
Correct the data in HR (retyping Bristol into their Career History record),
orAdd Brstol into the lookup data for Access PeoplePlanner.