Common AIS error messages and resolutions

Employee termination reason is required when Termination date is provided.

If Termination Date in the error email is null:
- Disable integration in PeoplePlanner.
- In PeoplePlanner, go to Employee > Employee > Find, open the employee record.
- Go to Payroll tab, clear the Payroll Number (also called External ID), and Save.
- Wait for the employee record to sync back from SelectHR.
- Once synced, re-enter the Payroll ID and Save.
- Re-enable the integration.
​
​If Termination Date is not null:
- Log into SelectHR > Employees > Career History > Employee > All Appointments and check the end date.
- If most recent appointment has an end date:
- Disable integration in PeoplePlanner.
- Manually terminate employee with termination details (use earliest date after last shift if applicable).
- Save and re-enable integration.
- If most recent appointment doesn’t have an end date:
- Disable integration.
- Clear Payroll Number in PeoplePlanner.
- Save and wait for sync.
- Re-enter Payroll Number and save.
- Re-enable integration.

Unexpected character encountered while parsing value: <. Path '', line 0, position 0

This error is rare and usually does not require action.

Stage 'PushData: Push data to destination' for workflow 'PP to SelectHR' aborted due to timeout

- Restart the AIS Relay Service via Windows Services (services.msc).
- Monitor for further relay errors.
- If repeated, raise a support case.

Termination date cannot be after x

- Disable integration in PeoplePlanner.
- Manually terminate employee with termination date as earliest after last shift.
- Save and re-enable integration.

Failed to push employee due to BadRequest: Incorrect value for lookup data (Field = Employee Type, Value = I)

- If it looks like a typo, map the new value to an existing PeoplePlanner value:
- On-premise: Open AIS Configurator on the AIS Web Server.
- Go to Mappings > Value Mapping for the lookup field.
- Add new record mapping the new value (source) to the correct existing value (target).
- Save changes.
- If hosted, raise a support case.

Error: An item with the same key has already been added.

Possible causes:
- Rostering Link:
- In SelectHR > Admin > Accounts and Rostering > Rostering Links, open PP Rostering Link > Link Employees.
- Remove any expiry dates and save.
- Holiday Record:
- In SelectHR > Absence > Holiday History, add a holiday record for current year if missing, using a template.

Failed to push employee: No employee with EmployeeID 'X' found with an active link.

Possible causes:
- Employee should not have been removed from rostering link:
- Add employee back via SelectHR > Admin > Rostering Links > PP Rostering Link > Link Employees.
- Record not needed in PeoplePlanner:
- Disable integration.
- Manually terminate employee.
- Save and re-enable integration.
- Employee needed in PeoplePlanner but no HR link required:
- Disable integration.
- Clear Payroll Number in PeoplePlanner.
- Save and re-enable integration.

Failed to push employee due to: Error when terminating existing employee SPOutputType - Exception

- Check employee’s Career History in SelectHR.
- If most recent appointment has an end date:
- Disable integration.
- Manually terminate employee.
- Save and re-enable integration.
- If no end date:
- Remove and re-add employee in Rostering Links in SelectHR.

Failed to push Training 'Unknown' due to BadRequest

- Occurs when Training & Qualification in HR do not match those in PeoplePlanner.
- Create the training and qualification in PeoplePlanner to match HR naming conventions.