Skip to main content

Integrations

Support with integration to other Access products.

People Planner

People Planner Integration

Employee missing from the Rostering LinkEmployees missing from rostering link to People Planner.
Map reasons for leaving to DataHubMap reasons for leaving to DataHub.
Employee with two appointments not sending data to PeoplePlanner correctlyEmployee with two appointments not sending data to PeoplePlanner correctly.
PeoplePlanner leaver processLeaver process when integrated with PeoplePlanner.
Remove employees from PeoplePlanner roster linkRemove an employee from rostering link.
Employee is not being terminated in Access People PlannerAn employee is still active in PeoplePlanner even though they have been made a leaver in SelectHR.
Resend DataHub messagesResend a DataHub message when a record does not appear in PeoplePlanner.
Audit data that has been sent to PeoplePlanner via DatahubAudit data that has been sent to PeoplePlanner via Datahub
Check that PeoplePlanner integration is functionalCheck PeoplePlanner integration is working as expected.
Error: Person not linkedEmployee shows as person not linked when trying to integrate from People Planner to SelectHR.
Integrated fields between SelectHR and PeoplePlannerIntegrated fields between SelectHR and PeoplePlanner.
Error: Absences for [First Name Surname] must be entered via the "PeoplePlanner Integration" linkError when entering absence: Absences for [First Name Surname] must be entered via the "PeoplePlanner Integration" link.
Error: Absence Created event model has an empty data hub identifier.Error: Absence Created event model has an empty data hub identifier.' when absence is transferred to SelectHR
PeoplePlanner: Integration error when entering sickness across two months: This absence has been partially paid up toPeoplePlanner: Integration error when entering sickness across two months: This absence has been partially paid up to
Common AIS error messages and resolutionsEmailed error messages from the HR to APP integration via AIS.
Holiday hours are not sending to PeoplePlanner for variable workersAnnual leave hours are not pushing through from People Planner and are therefore not deducting from entitlements.
Absences not sending from PeoplePlanner to SelectHRAbsence not sending from PeoplePlanner to SelectHR.
PeoplePlanner Integration: AIS integration errorsEmail errors about PeoplePlanner integration.
Transfer employees to Access People PlannerTransfer employee to Access People Planner.
SelectPay

SelectPay Integration

Resubmit records to SelectPayResubmit records to SelectPay.
Days due and days paid fields explainedInformation on the Days due and Days paid fields.
Automatically allocate payroll numbersAllow the system to automatically assign payroll numbers to new employees.
Change an employee's payslip passwordEmployee cannot open their payslip as it requires a password.
Audit: Sickness changes submitted to SelectPay for a specific employeeAudit export to see all sickness changes sent to SelectPay.
Data Export: Check which pay elements are mappedCheck which pay elements are mapped to SelectPay.
Pay History record has a fixed end date after appointment end date has been removedPay history fixed end date has not been removed automatically.
Gender set as Male in SelectPay when no gender selected in SelectHRGender is automatically being sent to Male in SelectPay pending changes.
Create a new cost centreCreate a new cost centre.
No pending changes are being sent to SelectPayNo records are being sent to SelectPay via the integration.
New employee has not transferred to SelectPayNew starter record has not been sent to SelectPay.
Payment method of Cheque sent to SelectPay when BACS was selectedSelectPay shows a payment method of Cheque instead of BACS.
Error: User/database/unlock is invalidError in event log when viewing payslips.
TUPE date has sent to SelectPay for a new starterTUPE date is populated for a new starter.
Non sickness absences are not sending to SelectPayNon sickness absences are not sending to SelectPay e.g Unpaid Leave.
Pending changes not being sent to SelectPay for leaversPending changes are not being sent to SelectPay for a leaver..
Pay amount is not coming through to SelectPay pending changes correctlyPending changes does not display the new pay rate for an employee when it was changed in HR.
Failed submissions to SelectPayInvestigate failed submissions to SelectPay.
Turn the payroll integration service on/offTurn the payroll integration service on/off
View submissions to SelectPay for an employeeSee what has been submitted to SelectPay for an employee.
Run the Generic Payroll Changes reportRun the Generic Payroll Changes report to
Pay history record with fixed end date has been paid in SelectPayPay history record with fixed end date has been paid in SelectPay.
Add the Absence Transactions process to a menu setAdd the absence transactions process to a menu set to allow them to be accepted/rejected.
Error adding or amending absence: You cannot save this sickness as it overlaps a record in the absence transactions tableYou cannot save this sickness as it overlaps a record in the absence transactions table.
Absence Transactions explainedInformation on the transfer of sickness records to SelectPay via absence transactions.
Using the Audit Log for SelectPay integrationUse the Audit Log to check what records have been sent to SelectPay.
Error in sickness entry wizard of SelectPay: Sick To/From Fraction value must be greater than 0 and less or equal to 1Sick To/From Fraction value must be greater than 0 and less or equal to 1
Edit SelectPay integration settingsEnable or disable integrated fields between SelectPay and SelectHR. E.g turn off pension integration.
Family Leave integration requirementsFamily leave record not sending to SelectPay.
Users unable to open payslipsPayslips are visible in the list but do not open.
Error: Analysis levels for Pay Element Type: for Payroll Company: Have not been configuredEmail received with error: Analysis levels for Pay Element Type: for Payroll Company: Have not been configured
Change the payroll seed for a payrollChange payroll seeding settings.
Check if the notification and payroll services are runningCheck that the service administrator is turned on and functioning.
Employee address has not been sent to SelectPayEmployee's address has not been sent to SelectPay pending changes.
Error: An unsecured or incorrectly secured faultError with SelectPay integration: An unsecured or incorrectly secured fault
Unable to update an absence end date: The workflow 'Absence - Reject SelectPay Absence' failed unexpectedlyUnable to end an open ended sickness: The workflow 'Absence - Reject SelectPay Absence' failed unexpectedly.
Error: The TUPE date must be earlier than the joining dateError: The TUPE date must be earlier than the joining date
Map pay elements to SelectPayMap pay elements to SelectPay.
Error: Cannot insert the value NULL into column 'PPAY_CODE'
Error: Value cannot be null. Parameter name: firstRecord has failed to send to SelectPay with XML error: Value cannot be null. Parameter name: first
Only one pay record in pending changes for an employee with multiple appointmentsAn employee with two appointments is only seeing one pay record come through to SelectPay.
Sickness records are not sending to SelectPaySickness absences are not sending to SelectPay.
Effective date not updating in SelectPay pending changesChanging an employee's pay history effective date does not update in SelectPay.
Error: The value of property NominalGrossDrCode cannot be set when property IsNotPayable is set to true unless property IsUpdatingNominal is set to true.The value of property NominalGrossDrCode cannot be set when property IsNotPayable.
Integration to SelectPay is failing: The given key was not present in the dictionaryXML Response showing: The given key was not present in the dictionary.
Error: The deserializer has no knowledge of which type to deserialize. Check that the type being serialized has the same contract as the type being deserializedError: The deserializer has no knowledge of which type to deserialize.
Audit XML Response IndexIdentify and resolve common XML errors that prevent employee records from syncing between SelectHR and SelectPay.
Exporting updates failed: System.NullReferenceException: Object reference not set to an instance of an objectError message in the payroll log of the service administrator.
New employee with two appointments has come through with two payroll numbersEmployee has been sent through to SelectPay twice.
Unexpected pending changes sent to SelectPay for leaversPending Changes have come through in large numbers for employees who are leavers.
Error opening service administrator: An error occurred while making the HTTP requestIntegration between SelectPay and SelectHR has stopped for on premise customer.
Career history fixed end date integrationFixed end date integration explained.
Pension integration setupInformation on pension integration.
Cost Split/Cost Category has not been sent to SelectPayCost Split/Cost Category has not come through for an employee.
Employees are automatically assigned a payroll numberEmployees are automatically assigned a payroll number.
All users are unable to see payslipsAll users cannot view their payslips.
Error: The TUPE date must be earlier than the joining dateError message when accepting an employee in pending changes of SelectPay.