When attempting to reset your cloud account password, you may see that all visible requirements appear to be met, but the reset still fails.
This can happen because the password must also meet several additional hidden security requirements, listed below.
Your new password must:
Be at least 24 characters long
Include at least 2 special characters
Include at least 2 numbers
Include at least 2 uppercase letters
Include at least 2 lowercase letters
Not contain <, >, or &.
Not be a palindrome (for example, “abccba”)
Not contain the same character twice in a row
Not end with a digit
Not match any of your previous 25 passwords
Not contain any of the following common patterns or words:
password, qwerty, 12345, football, welcome, abc123, 111111, 1qaz2wsx, dragon, master, monkey, login, princess, solo, passw0rd, asdf, P@ssw0rd, zxcv, Trustno1, LetMeIn, Hosting