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Self service dashboard chart showing incorrect holiday entitlement

A dashboard chart in self service is only displaying the basic holiday entitlement and does not include any holiday additions.

H
Written by Harry Ledger
Updated yesterday

The dashboard chart named Chart – Year End Holiday Remaining and Taken, pulls year-to-date (YTD) data from the Absence.AllStatisticsData table.

This table is only updated when a change is made to an employee’s absence records, for example:

  • Creating a new absence record

  • Amending an existing record

  • Deleting an absence record

If no absence-related changes have been made since the start of the holiday year, the table will not refresh. This means holiday additions are not included in the chart.

To resolve this issue, you can create a test holiday record for the employee, then delete it to trigger a refresh.

If this affects multiple employees, please contact support for further investigation.

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