The most likely cause is that the working pattern has not been configured correctly or is missing data. The following should all be checked.
The working pattern start date starts on a Sunday, and before the start date of any employee it is assigned to.
The first working days week is set as 1. Any additional week after is increased in numerical sequence.
The working schedules assigned to the working days have at least one period created in each.
Please the appointment start date. If the employee has moved positions within the company, this should be reflected in the career history rather than two separate appointments.
Check the working schedules to see if periods are assigned
To find the working pattern name, follow these steps.
In the Employees zone, click Employees, then Career History.
Next to the employee's name, click the black arrow.
On the All Appointments tab, click the current appointment.
On the Career History tab, in the Additional Details section, make a note of the working pattern name.
Now that the working pattern name has been identified, to check that periods are assigned, follow these steps.
In the Employees zone, click Lookups.
In the Pattern folder, click Working Patterns.
Select the pattern that needs to be looked at.
Click the Days tab. A list containing the working schedule name for each of the working days will be displayed. Make a note of these.
🤓 Tip: At this stage, check that the Weeks value is set to 1 (if it is a one week rotational pattern).
In the Employee zone, click Lookups.
In the Pattern folder, click Working Schedules.
Locate and select the working schedule applied to the working days.
Click the Periods tab.
If there are no periods inside the working schedule, they will need to be created.
📌 Note: Ensure that the days column adds up to 1, as this is what is used by the system to calculate the absence days.
🎥 View the following video for a walk-through on how to troubleshoot this issue.