There may be times when you need to resubmit failed submissions to SelectPay.
You can either resubmit a specific record or prompt all information to be resent for an individual employee.
Resend a specific record to SelectPay
To resubmit a specific record to SelectPay, follow these steps.
In the Admin Tool, click Audit Log.
Use the dropdown menu in the top right to select Failed Submissions.
Identify the records you wish to resubmit and highlight them.
Click Resubmit Selected, then confirm by clicking OK.
Resend all information against an employee
To trigger all information to be resent to SelectPay for an employee, follow these steps.
In the Employee zone, click Employees, then Career History.
Select the employee and open their record.
Note the Payroll Number and Payroll Name.
Remove the Payroll Name and click Save.
Re-enter the Payroll Name and ensure the Payroll Number remains the same.
Click Save again.