If a new starter has not come through into the pending changes area in SelectPay, it is important to check that the new employee has all the mandatory information in SelectHR.
Please check the following.
Check the Payroll Name on the employee's appointment. Also, check that the Payroll Name entered is mapped up in the Service Administrator.
Check that the employee has a Payroll Number.
Ensure the payment method is not Cheque.
Check that the employee's First Name does not contain a space before the first character.
Has the payroll team performed a SelectPay database restore? If so, it is possible that the database has been restored to a time before the change entered pending changes. In this situation, the new employee record would need to be resubmitted through the audit log.
If no changes are pulling through into SelectPay, there could be an issue with the service administrator.
Flag an employee record for resubmission to SelectPay
Some smaller changes like altering the NI number may not flag the record for submission to SelectPay. In these instances you may want to re-submit the entire record to SelectPay to ensure this change is fed across.
To re-submit an employee record to SelectPay, follow these steps.
In the Employees zone, click Employees, then Career History.
Click into the current appointment and note the payroll name.
Click the X against payroll name to remove it, then click Save.
Replace the Payroll Name, then click Save.