To check who can raise support cases in your organisation, follow these steps.
Login to the support portal, then click My Account.
Click Success Plans, then select the relevant product.
You will then be presented with a list of employees and their access level. If the user has Support next to their account, they will be able to raise cases online.
The number of people who can raise cases depends on the level of your success plan:
Premier: 8
Standard: 4
Essential: 2