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Account & Licences

Manage your account with Access

Contact your Account ManagerFind the name and contact details of your Account Manager.
Configure your system for patch fix notificationsSet who will receive notifications about upcoming patch fixes.
Unable to login: Sorry, your site is currently undergoing scheduled maintenanceSorry, your site is currently undergoing scheduled maintenance.
Increase the headcount on your licenceIncrease the headcount available on your licence.
Check if a module is licencedCheck to see if a module is licenced. E.g See if the rostering module has a valid licence assigned.
Change the email address linked to a CLOUD accountChange the email address linked to a CLOUD account so the password can be reset.
View and change who can raise support cases onlineView who can raise cases for your organisation.
Extracting all data in the SelectHR systemRequest to extract all data from SelectHR.
Contact your Customer Success ManagerContact your Customer Success Manager.
Using Flexi PointsHow to use Flexi Points.
Request superuser access to the support portalRequest superuser access to the customer support portal so a user can see all support cases for the company.
Check the maximum number of current employees and simultaneous sessions allowed by applied licenceCheck how many employee's allowed on the current licence.
Request a new hosted CLOUD gateway loginRequest a new hosted gateway login for additional users to access the Admin Tool.
Licenced modules and the functionality they enable in the systemList of available modules for SelectHR.
Access Finance HubLog a query regarding your account.
Transfer support cases to a different portal userInformation regarding the transfer of support cases to a different portal user.