Account & Licences
Manage your account with Access
By Harry1 author20 articles
- Contact your Account ManagerFind the name and contact details of your Account Manager.
- Configure your system for patch fix notificationsSet who will receive notifications about upcoming patch fixes.
- Unable to login: Sorry, your site is currently undergoing scheduled maintenanceSorry, your site is currently undergoing scheduled maintenance.
- Increase the headcount on your licenceIncrease the headcount available on your licence.
- Check module licencing in the Admin ToolCheck to see if a module is licenced. E.g See if the rostering module has a valid licence assigned.
- Change the email address linked to a CLOUD accountChange the email address linked to a CLOUD account so the password can be reset.
- Extracting all data in the SelectHR systemRequest to extract all data from SelectHR.
- Contact your Customer Success ManagerContact your Customer Success Manager.
- Using Flexi PointsHow to use Flexi Points.
- Request superuser access to the support portalRequest superuser access to the customer support portal so a user can see all support cases for the company.
- Check the maximum number of current employees and simultaneous sessions allowed by the applied licenceCheck how many employee's allowed on the current licence.
- Request a new hosted CLOUD gateway loginRequest a new hosted gateway login for additional users to access the Admin Tool.
- Licenced modules and the functionality they enable in the systemList of available modules for SelectHR.
- Access Finance HubLog a query regarding your account.
Licences
Licence Information
- Apply a licence keyApply a new licence key.
- Errors relating to the licence key when clicking within the systemError message when clicking all buttons within SelectHR. No users able to access the website.
- Error: Could not use view or function 'ZZSystemEmployee.Snapshot' because of binding errors.Could not use view or function 'ZZSystemEmployee.Snapshot' because of binding errors.
- Request a licence keyInformation on requesting a new licence key.
- Error when logging into website: Application Error An error was encountered during your requestAll users unable to login to the system.
- Employee license warning pop-up alertAlert is showing a employee license warning.