Below is a list of things to check if an individual cannot see their payslips:
Payroll name in other appointments - SelectHR will only show the payslips from the payroll that they are currently assigned to.
Payroll number on current appointment - it must exist; otherwise, the payslips will not be visible despite them being published in SelectPay.
If the individual has more than one appointment, if there is an appointment without a Payroll Name populated, then they will not be able to see their payslips.
The self-service menu set does not have the self service role assigned.
Have they been published in SelectPay? Check with your Payroll team.
Check the self service role is assigned
Log in to the Admin Tool. then click Users.
Select All Users from the drop-down.
Double click the impacted User Account.
Expand Menus.
Scroll down to the assigned Self Service Menu Set and ensure the Role is set to Self Service.
If it is not set to Self Service, highlight the Self Service Menu Set, click Change Role, select Self Service, then click OK.
Once you've done this and the employee still can't access payslips, please raise a new case online and reference the title of this article.