Below is a list of things to check if an individual cannot see their payslips:
Payroll name in other appointments - SelectHR will only show the payslips from the payroll that they are currently assigned to.
Payroll number on current appointment - it must exist; otherwise, the payslips will not be visible despite them being published in SelectPay.
If the individual has more than one appointment, if there is an appointment without a Payroll Name populated, then they will not be able to see their payslips.
The self-service menu set does not have the self service role assigned.
Check if their user account is enabled
If the employee is only missing a recent payslip, check if they have been published in SelectPay? Check with your Payroll team to confirm.
Check the self service role is assigned
It is possible that the employee has the incorrect role assigned to their self-service menu set. Follow these steps to ensure they have the correct role assigned.
In the Admin Tool, click Users.
Select All Users from the drop-down.
Double-click the impacted user account.
Click Menus.
Scroll down to the assigned Self Service menu set and ensure the role is set to Self Service.
If it is not set to Self Service, highlight the Self Service menu set, click Change Role, select Self Service, then click OK.
If the employee is still unable to view their payslips, please raise a new case.