If you use both SelectHR and SelectPay, employees should be able to view their payslips via the self service menu.
If payslips are not appearing for any users, the issue may be related to your SelectPay integration or unlock settings.
The sections below outline the most common causes and what to do next.
Payroll service issue
It is possible that your integration between SelectHR and SelectPay is not turned on.
If you are hosted with Access, please raise a case for us to check, as you do not have access to the Service Administrator.
SelectPay unlock issue
If you are seeing no payslips in SelectHR, it is possible that the SelectPay unlock has expired.
If you see a message relating to an unlock, please raise directly with the SelectPay support team.