Post and managerial information for all employees is processed by the SYSTEM - Update Employee Snapshot batch job once per night at 00:00. If this job fails to run, then your employee information will remain outdated until the batch job runs successfully.
If you're confident the data is correct on the employee's career record, and that the career record has an effective date on or before today's date, check snapshot is running.
📌 Note: The employee details banner cannot be customised to show different fields as it is hard coded.
Check snapshot has run
The snapshot batch job is responsible for updating key employee information overnight.
To check it has run, follow these steps.
In the Admin Tool, click Batch Jobs.
Scroll down to and single click SYSTEM - Update Employee Snapshot.
On the right, click View the log for the selected batch job.
On the right, click View workflow log.
Set the date range back by -7 days.
Double click the record at the top of the list.
If you cannot see any records in the list, please raise a new case, as this signifies that your notification service is turned off.
The message field should show Workflow completed without error. If you see any other message, please search the help center for a solution.
If Snapshot is running and you cannot pinpoint the cause of the issue, or if you cannot find a solution for an error in the snapshot job, please raise a new case and include as many details as possible, including any errors you found in the snapshot job.