The employees work email address doesn't match their Access Evo email address.

Ensure the same work email address is in both Access Evo and SelectHR.

The employee doesn't have a SelectHR user account.

Ensure the impacted employee has a user account in SelectHR. To do so, go to Configuration, click Configuration then click User & Group Management.
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If the employee doesn't have a user account, create a user account.

The employee has a SelectHR user account, but it's not enabled.

Ensure the impacted employee has an active user account.

The employee's work email address is assigned to more than one person record.

Ensure the work email is unique to the employee's person record.

Employee is linked to multiple user accounts.

An employee can log in only if they have one user account linked to their person record.
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Ensure the employee's person record is linked to only one unique user account.

Ensure that the Person.Details table hasn't been moved.

The log in from Access Evo to SelectHR via Single Sign On utilises the Person.Extra Details child table which is found in the parent table called Person.Details.
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Ensure you don't list the Person.Details parent table as the child table to another table.
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To check this, follow the below steps.

If you cannot find Person.Details in the list, raise a new case online and reference the title of this article.