When an employee logs into SelectHR, their email address is linked to a person record in the database, which has a unique person number associated with it.
If you have rehired an employee on the old person number, when they log in, they enter their email address, which is still linked to the old account, leading to a different view than expected. To avoid this from happening, we recommend creating them as a new employee.
A symptom of this issue is when an employee cannot see their own details in their self service menu e.g No holiday entitlement on dashboard/gauges.
To ensure your employee is linked to the correct active user account, follow the steps below.
Person number associated with the user account
To ensure the employee's account is linked to the correct user account, follow the below steps:
In the Admin Tool, click User Accounts, then from the filter list, select All Users.
Highlight the relevant employee.
Click Edit User, then next to the Person field, click Change.
From the list, ensure that the person record selected has the correct Person Number and name.
If you need to change the person, highlight the person record and click OK.
Click OK.
Email address linked to an inactive account
To check whether the employee's email address is linked to an inactive account, follow the steps below:
In the Admin Tool, click User Accounts then double-check the Windows Username.
📌 Note: Ensure this is unique to the user and matches what is held in the SSO provider such as Azure, Office365 or Active Directory. We recommend you discuss this with your IT team to double-check the Windows username for the person.
Ensure the employee's work email address is unique and correct.
You can check both of these for all users in SelectHR by performing a basic export with the following SQL query logging into the SelectSystem database:
Select Security.[User Person Details].[First Name], Security.[User Person Details].Surname, Security.[User Person Details].[E-Mail], Security.Users.[User Name], Security.Users.[Windows User Name] From Security.Users Inner Join Security.[User Person Details] On Security.Users.[User Number] = Security.[User Person Details].[User Number]