Below is a list of things to double-check to identify why an individual is not seeing who they're expecting to see on a calendar.
Calendar people filter
To check who should be shown in a calendar, follow the steps below.
In the Admin Tool, click Processes.
Double click into the appropriate calendar.
e.g. Absence - Group Calendar.
Unlock the process.
Click on 'Calendar (URL)'.
Click Customise process functions.
Double-click the People function name to check the filter.
Is it further filtered via the role filter?
Double-click the 'Apply Role Filter' function name
If the value is false; then the role filter is not being applied.
If the value is true; then the role filter is being applied.
Role Filter
Does the employee have the correct role filter?
Return to the Administrator Tool home screen.
Go to User Accounts.
Double click into the affected employees record.
Expand their menu sets.
Take a look at their Role against the menu set with the issue.
Click Change role (if they are using the wrong role).
Is the role filter displaying who it should?
In the Admin Tool, click Roles.
Double click into the appropriate role.
Unlock the role.
Select the Person.Details filter.
Click Change.
Click Edit Selected, then click Test.
Change the selected user at the top.
Does the post for the manager/employee belong to a unit?
Open Career History for the employee to check their post.
Under Organisation, click Post Management.
Ensure the post has a Parent Unit set.
Check for a reporting override
If your system reporting line is set up to Post to Post or Mixture of Both, you will want to make sure that your employees' reporting overrides are configured correctly.
A common cause of a manager not seeing all of their staff is that the employee may have a historic reporting override that is still in effect.
If you find an incorrect/unwanted reporting override, this will need to be removed.