When accepting a pending change for a new employee into SelectPay, you may see the following error:
UK Postcode/Foreign Country has to be set
This can occur even when all address fields appear correct.
The issue is typically caused by a mismatch between the employee’s Right to Work nationality and their UK address.
SelectPay uses the nationality from SelectHR to determine the employee’s country of residence. If this is set to a non-UK nationality, SelectPay expects a foreign address and will reject a UK postcode.
Edit the employee's nationality in the Right to Work form
Follow these steps if the employee has not yet been processed into SelectPay and is still in Pending Changes.
Open SelectPay, then delete the employee from Pending Changes.
Open SelectHR, then click Employees, then Employees.
Click Right to Work, then select the employee.
Click the Equality tab, correct the Nationality value if required.
Re-trigger the integration
Click Employees, then click Employees.
Click Career History, then click into the employee record.
Remove the Payroll Name
Click Save
Add the Payroll Name back
Click Save.
Wait around 15 minutes for the integration service to poll.
Check the Pending Changes area of SelectPay.