An employee may see the ERR_TOO_MANY_REDIRECTS error when they try to log in.
This can happen for one of the following reasons:
The user logging in does not have a menu set assigned.
The menu set assigned to them is disabled.
Duplicate user accounts are linked to the same Person Number.
You will need access to the Admin Tool to fix the issue.
Assign a menu set to the user
To give the user a menu set, follow these steps.
In the Admin Tool, click User Accounts.
Find and double-click the user to edit.
Click the Menu Sets section of the user's settings to expand it.
Next to the required menu sets, select the check box and select a role for each menu set that has been applied to that employee when prompted.
Click OK to save the settings.
đ Note: If the error still comes up, double-check the menu set you've just assigned. We have seen instances where the Self-Service menu set you wanted was different from the one assigned.
Check whether the menu set is disabled
If the employee does have a default role and they're still experiencing the issue, the menu set that's set as their default will be disabled.
To check this:
In the Admin Tool, click Menus.
Check whether there is a green or red dot next to it.
If it is red, then the menu set is disabled.
If this is the correct menu set and needs to be active, follow the steps below.
Double-click the menu set.
Click the tab for Enabled within the Menu set Properties window.
Click OK to commit the change.
đ Note: Also check that the default menu set is one of the menu sets assigned to the user.