When a user logs into the Admin Tool and only sees a white or blank screen, it usually means they have not been set up with the correct administrator permissions.
To ensure a user can access menu sets, the document store, workflows, data exports, and other areas within the Admin Tool, an existing administrator will need to update their access by following the steps below.
In the Admin Tool, click User Accounts.
Search for the user who requires Administrator rights.
Click Edit the selected user, then click Administrator Application Security.
Change the User Level to Administrator.
Select the appropriate (if not all) administrator functions.
🎥 For a visual walkthrough, please view the following video.