If the document store appears blank when accessed, there are a few common causes to check. Follow the steps below to investigate and resolve the issue.
Check user permissions on the root category
To view the document store, your user account must have permission to access the Root Category.
Log in to the SelectHR Admin Tool using the Administrator user account or ask a colleague with access.
Click Document Store.
Right-click Root Category and select Properties.
In the Users and Groups section:
Check that the affected user is listed.
If listed individually, ensure they have Read Only or Update & Delete rights.
If only groups are listed, make sure the user is part of one of those groups.
If the user is not listed:
Add them to an existing group, or
Click Add and assign them individually with the appropriate permissions.
Log back in as the affected user and try accessing the Document Store again.
For full instructions on configuring Document Store permissions, see our document store permissions guide.
Check for multiple items with no parent item number
There should only be one top-level folder without a parent, the Root Category. Any additional items without a parent will cause display issues.
Log in to the SelectHR Admin Tool.
Go to Import/Export Data and click Create an export definition.
Click Select the data to export and change the database to SelectCDMS.
Log in and paste the following SQL:
SELECT
iv.Title,
i.[Parent Item Number],
i.[Item Number]
FROM [Item Version] iv
INNER JOIN Item i
ON i.[Item Number] = iv.[Item Number]
WHERE i.[Parent Item Number] IS NULL
AND iv.Title <> 'Root Category';In the top left, click Options > Paste SQL from clipboard.
Click the Data tab to view the results.
If the only result is Root Category, you're fine.
If other items are returned, please raise a support case and reference the title of this article as support will need to run a script to correct the data.
Refresh the synonyms
From the Admin Tool home screen, go to Database Manager.
Click Refresh All Synonyms.
Try to view the Document Store again.
Still having issues?
If the document store is still showing blank after completing the steps above, please raise a new case online and reference the title of this article.