Each hosted cloud account will have an email address associated with it. This email will need to be accessible in order to change the password.
Change the associated email address
To change the email associated with your cloud account, follow these steps.
Click the Enrollment tab.
Click Add Email to enter your new email address.
When requesting a password reset, you will now see multiple email address options in the dropdown.
Remove an email from a cloud account
To remove an email address if an employee has left, follow these steps.
Click the Enrollment tab.
Click the pencil icon next to the email address, then click Remove Mail.
No access to the associated email
If the linked email address belongs to a former employee, support can request its replacement with a different email address. To comply with security policies, the following details must be provided before the email address can be updated:
Cloud account name.
Email address to be linked to the cloud account.
Evidence that your HR Director or Manager has approved this change.
Raise a new case online and reference the title of this article, and attach an email from your HR Director or Manager.