SelectPay will set the payment method to Cheque if Bank Sort Code, Bank Account Name and Bank Account Number are not entered in SelectHR.
To ensure these details are not missing from the employee's records, you can follow these steps.
In the Employee zone, click Details.
Select the affected employee and go to the Payroll tab.
Ensure that Bank Sort Code, Bank Account Name and Bank Account Number are completed correctly and Save.
Allow time for changes to pull through to SelectPay.
In SelectPay, select HR, Pending Changes from the Payroll zone.
Confirm that new bank details have come through and pay method has updated, then Approve and Process changes.
📌 Note: If the employee is already a leaver in SelectHR, updates will not feed through to SelectPay, therefore, you will need to manually correct the employee's payment method from SelectPay.