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Request a database restore

Information on rolling back to a database backup.

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Written by Harry Ledger
Updated over 3 months ago

If you have any reason to require a restore to be performed of your databases, you should ensure you raise the request with the appropriate team.

You can find more information on how to request a restore below.

Environment

How to action

Hosted with Access

This is a service that Support can provide via a request to our Hosting Team.

Please raise a new case online and reference the title of this article.

Please specify the time and date you would like the restore point to be applied, and to which database(s).

On Premise

This is considered database management and is not covered by the scope of support. You should refer the request to your internal IT Team in the first instance.

If assistance/training is required on how to perform a database restore, our Professional Services Team can offer this, but please bear in mind this is a chargeable resource.

If you would like to discuss further, please contact your account manager or raise a new case online and reference the title of this article.

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