If an employee experiences this error message, it is important to first check if they have made a mistake when requesting their absence.
Check their current working pattern calendar to see if it is in fact a working day.
The most common cause for this issue is that periods are missing on the working schedules applied to the working pattern of the employee.
Verify the individual calendar
Click Absence, then Absence, and select Individual Calendars.
Open the impacted employee record.
Check that the calendar is fully populated with working dates.
If the calendar is displaying greyed-out days that should be working days, move on to the next section.
📌 Note: If the working pattern is a multiple-week working pattern, week one of a working pattern is always determined by the pattern start date, not the employee’s career history start date. This means the system does not restart the pattern at week one when an employee begins their career.
Find the employee’s working pattern name
Click Employees, then Employees, then click Career History.
Next to the employee's name, click the black arrow.
On the All Appointments tab, click the current appointment.
On the Career History tab, in the Additional Details section, note the name of the working pattern.
Check that periods are assigned to the working pattern
Click Employees, click Lookups, then click Pattern.
Click Working Patterns to view the list of all patterns.
Select the working pattern you noted earlier.
Click the Days tab to view the working schedule names assigned to each day. Make a note of these.
Go back to the Pattern folder and click Working Schedules.
Locate and select the working schedule linked to the working days.
Click the Periods tab.
Click New and complete the required fields.
Click Save & Return.
Repeat for the second period if a lunch break is in place.
📌 Note: Ensure the Days column adds up to 1, as this determines how the system calculates absence days.
Check whether the requested date is a public holiday
This issue may occur if SelectHR is configured to show that the employee works on a public holiday.
Open the employee’s career record and identify their working pattern.
Open the working pattern calendar.
Check the date to see if it’s highlighted green (indicating a public holiday).
If the employee should work on public holidays, ensure the working pattern is configured correctly:
Open the Working Pattern.
Click the Non Work & SSP Days tab.
Ensure the option for the employee not to work on public holidays is unticked, so the date is treated as a working day.
Mutiple week working pattern