Error: The Start/End Date is DD/MMM/YYYY and this is not a working date

If an employee experiences this error message, it is important to first check if they have made a mistake when requesting their absence.

Check their current working pattern calendar to see if it is in fact a working day.

The most common cause for this issue is that periods are missing on the working schedules applied to the working pattern of the employee.

Check	Steps
Check #1 Is individual calendar populated?	Click Absence, Absence, Individual Calendars. Open the impacted employee record. Is the calendar fully populated with working dates? If the calendar is displaying greyed out days that you believe should be working days, move to check #2.
Check #2 Is the working pattern configured?	You should check that the working pattern for the employee has been set up correctly. To find the working pattern name of the employee, follow these steps. Click the Employee zone. Click Career History. Next to the employee's name, click the black arrow. On the All Appointments tab, click the current appointment. On the Career History tab, in the Additional Details section, and in the Working Pattern field, make a note of the Working Pattern name. Now that the working pattern name has been identified, confirm that there are periods assigned. Click the Employee zone. In the Lookups section, click the Pattern folder. Click Working Patterns. A list of all the Working Patterns appears. Select the Working Pattern that needs to be looked at. Click the Days tab. A list containing the Working Schedule name for each of the working days will be displayed. Make a note of these. Click the Employee zone. In the Lookups section, click the Pattern folder. Click Working Schedules. Locate and select the Working Schedule applied to the working days. Click the Periods tab. Click New. Fill in the fields with the required details, and click Save & Return. Repeat steps 11 and 12 for the second period if a lunch break is in place. Note: Ensure that the Days column adds up to 1 as this is what is used by the system to calculate the absence days. If the working periods are set up correctly and you are still receiving this message when trying to input an absence ensure that the requested day is not a Public Holiday or a Non-Working Day. If this has not helped, move to check #3.
Check #3 Is the requested date a public holiday?	This could be caused by configuration telling SelectHR that the employee works on a Public Holiday. Checking the employee's Career record to find their Working pattern. Open the Working Pattern Calendar for this Working Pattern. Check the date and see that if it's highlighted green (indicating a public holiday is there). If the employee should work on Public holidays, then ensure the Working pattern is configured correctly. On the Working Pattern, open the Non Work & SSP Days tab. Ensure the option for the employee NOT to work on Public Holidays is un-ticked, ensuring this as a work-date.

If an employee experiences this issue when requesting an absence, but the HR team can enter it without a problem, it is likely that the employee's account is linked to an old record.

To resolve this, follow these steps.

In the Admin Tool, click User Accounts.
Change the filter to select All Users.
Highlight the relevant employee.
Click Edit User then next to the Person field, click Change.
From the list, ensure that the person record selected has the correct person number and name. Make sure it is not linked to a leaver record.
If you need to change the person, highlight the person record and click OK.
Click OK.

Absence day is showing incorrect days or hours value

Unable to book absence on a public holiday

Error when entering absence: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_History_Schedule Periods".

Enter company shutdown days

Total days are incorrect on an absence history record

Error: The Start/End Date is DD/MMM/YYYY and this is not a working date

Check

Steps