If this error appears when you attempt to access the SelectHR Admin Tool, this is typically because of a firewall or anti-virus blocking or quarantining your remote connection.
Please refer to your IT department in the first instance, so that they can check for any blockers that are preventing the connection.
If they're unable to identify the cause, please raise a new case.
⚠️Important: We can only check the remote connection from your gateway account. If this works as expected on our side, this indicates an issue within your local setup, and your IT team will need to investigate.